Refund policy

The 90-Day EarthPad Trial

Every EarthPad order includes a 90-day trial. If it's not for you — for any reason — you have 90 days from the day your order arrives to request a return for a full refund of the product price.

How to start a return

Email admin@shopconnects.store with your order number. We'll reply with your return authorization and the address to send it to. Please don't ship anything back before requesting a return — unauthorized returns can't be matched to an order and may not be refunded.

Your EarthPad should be complete (mat and grounding cord) and free of damage beyond normal wear. Normal signs of use are fine — it's a trial, and we expect you to use it.

Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

Damages and issues

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with a photo and your order number — we'll replace it or refund you in full at no cost to you.

Free gifts

Bundle gifts don't need to be sent back, and the EarthPad Grounding Guide (PDF) is yours to keep either way.

Exchanges

Need a different plug type? Request a return and place a new order for the one you want — that's the fastest route.

Refunds

Once your return arrives and is checked, we'll confirm the refund to your original payment method within 10 business days. Banks and card issuers can take a few extra days to post it. If more than 15 business days have passed since approval, email admin@shopconnects.store.

UK customers

Nothing here limits your statutory rights, including the 14-day cancellation right for distance purchases — the 90-day trial goes well beyond it.